Product Questions

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact us section within 7 days of receiving your order.

To help us get this fixed for you ASAP, when you first contact us, please include the following information.

  • Your name
  • Order number
  • Product name and code
  • Picture of the fault
  • Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the ‘Contact Us’ form, please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

If you wish to return the goods to us, we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery. You will be responsible for the costs of delivering the goods back to us.

If we repair or replace the goods, we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

If we provide a refund, we will pay it to the account you used to purchase the goods. Subject to the product being unused and unworn with all the tags intact as at the time of receiving the outfit.

This does not affect your statutory rights.

We will get this fixed for you ASAP just head over to our Contact us section.

When you message, please include the following information:

  • Your name
  • Order number
  • Product name and code of the item ordered
  • Product name and code of the item received
  • Picture of the incorrect item and a description of the incorrect item received

You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

We are a very fast-paced fashion retailer and keeping up with the latest trends is our bag. This sometimes means our best-selling items can go out of stock. Why not take a look at our New In section here to see if something catches your eye?

Our customer service team won’t know if a product is coming back in or not.







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